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Views: 0 Author: Site Editor Publish Time: 2025-11-26 Origin: Site
In August, CHEMXIN received an urgent request from a customer in Indonesia. The client had previously purchased a large quantity of CHEMXIN carbon molecular sieve (CMS), but due to a malfunction in their own equipment, the CMS could not be properly replaced and installed, which severely affected their production schedule.
Upon receiving the feedback, CHEMXIN immediately dispatched a professional technical team to Indonesia. The team provided efficient and expert on-site service, resolving the customer’s concerns and further demonstrating CHEMXIN’s brand commitment — not only to deliver high-quality products but also to offer comprehensive technical support.
The installation team sent to Indonesia possessed extensive experience in CMS adsorption installation and equipment commissioning, as well as a deep understanding of system operation under various conditions.
Upon arrival at the customer’s site, the team began work without delay.
First, they carefully inspected the faulty equipment.
Next, they analyzed the relationship between the equipment malfunction and the molecular sieve installation, based on the specific CMS model and installation standards.
During the installation process, the team strictly followed CHEMXIN’s standardized installation procedures — from checking the cleanliness of the adsorption tower before loading, ensuring uniform distribution of sieves during filling, to testing the system’s sealing performance after installation. Every step was executed with precision.
Throughout the process, the team patiently explained the key installation points and safety precautions to the customer’s staff, ensuring they could independently operate the equipment in the future.
Finally, thanks to the dedicated efforts of CHEMXIN’s technical team, the customer’s equipment malfunction was successfully resolved, and the nitrogen generation system was reinstalled with the new carbon molecular sieve. During the start-up test, the system ran smoothly, and the nitrogen purity fully met the customer’s requirements.
The customer highly praised CHEMXIN’s professionalism and service efficiency, expressing strong satisfaction with both the product performance and technical support provided.
About Chemxin:
Guangzhou Chemxin Environmental Material Co., Ltd. has specialized in the production of molecular sieve, carbon molecular sieve, activated molecular sieve powder, activated alumina, and ceramic ball for over 23 years. Our factory covers 50,000 square meters and employs more than 250 staff members, including a dedicated R&D team committed to innovation and quality.
If you have any inquiries or requirements, please feel free to contact us at any time. We are here to provide you with professional solutions and reliable service.
E: info@chemxin.com